Terms of Service

Introduction

Welcome to Guest First. These Terms of Service outline the conditions under which you may access and use our hospitality consulting services, website, and related offerings. By accessing or using our services, you agree to be bound by these terms.

Please read these terms carefully before using our services. If you do not agree with any part of these terms, you should not use our services or access our website.

Definitions

For the purposes of these Terms of Service:

• "Company," "We," "Us," or "Our" refers to Guest First, a hospitality consulting firm based in Tokyo
• "Client," "You," or "Your" refers to the individual or entity accessing or using our services
• "Services" refers to all consulting services, website features, and related offerings provided by Guest First
• "Website" refers to our online presence and all related digital platforms
• "Agreement" refers to these Terms of Service and any additional service agreements entered into between you and Guest First

Service Usage Terms

Acceptable Use Policy

When using our services and website, you agree to:

• Provide accurate and complete information when requested
• Use our services only for lawful business purposes
• Respect intellectual property rights and confidential information
• Maintain the security of your account credentials
• Comply with all applicable laws and regulations
• Act in good faith in all dealings with our company

Prohibited Uses

You may not use our services or website to:

• Violate any applicable laws, regulations, or third-party rights
• Transmit harmful, threatening, abusive, or defamatory content
• Impersonate any person or entity or misrepresent your affiliation
• Interfere with or disrupt our services or servers
• Attempt unauthorized access to our systems or networks
• Collect or harvest information about other users without consent
• Use our services for fraudulent or deceptive purposes
• Distribute spam, malware, or other harmful technologies

Consulting Services

Service Scope

Our consulting services include but are not limited to hotel operations management, restaurant concept development, and tourism experience design. The specific scope of services will be defined in individual consulting agreements.

Service Delivery

We commit to delivering consulting services with professional care and expertise. However, the success of consulting engagements depends on various factors including client cooperation, market conditions, and implementation quality.

Client Responsibilities

Clients are responsible for:

• Providing accurate information and timely access to necessary resources
• Designating appropriate personnel to work with our consulting team
• Implementing recommendations in accordance with agreed timelines
• Maintaining confidentiality of proprietary methodologies and materials
• Making timely payments according to the agreed fee structure

Service Access and Modifications

Service Availability

We strive to maintain continuous availability of our services. However, we reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice. We may perform scheduled maintenance that temporarily affects service availability.

Service Updates

We continuously improve our services and may introduce new features, modify existing offerings, or update our consulting methodologies. We will communicate significant changes to active clients in advance when practicable.

Geographic Restrictions

While we are based in Tokyo and primarily serve the Japanese hospitality market, we may provide services in other geographic regions subject to availability and specific agreements. Some services may be limited based on local regulations or business considerations.

Fees and Payment

Consulting fees are established based on project scope, complexity, and duration. All fees are quoted in Japanese Yen unless otherwise specified. Payment terms will be outlined in individual consulting agreements.

• Payment Terms: Invoices are typically payable within 30 days of issuance
• Late Payments: Late payments may incur additional charges as permitted by law
• Taxes: All fees are exclusive of applicable taxes, which will be added to invoices
• Refunds: Refund policies are specified in individual consulting agreements

Intellectual Property Rights

Our Content and Materials

All content on our website and materials provided through our services, including text, graphics, logos, methodologies, and software, are owned by Guest First or our licensors and are protected by intellectual property laws.

License Grant

We grant you a limited, non-exclusive, non-transferable license to access and use our services for your internal business purposes. This license does not permit you to resell, redistribute, or create derivative works based on our materials without written permission.

Client Materials

You retain all rights to materials you provide to us during consulting engagements. By providing materials, you grant us a license to use them solely for the purpose of delivering consulting services to you.

Confidentiality

We maintain strict confidentiality regarding client information and business matters. Both parties agree to protect confidential information disclosed during consulting engagements and not to disclose such information to third parties without prior written consent, except as required by law.

Confidentiality obligations survive the termination of our service relationship and remain in effect for a reasonable period as specified in individual agreements, typically five years.

Termination

Either party may terminate a consulting engagement according to the terms specified in the individual service agreement. We reserve the right to suspend or terminate your access to our services immediately if you violate these Terms of Service or engage in conduct that we deem harmful to our business or other clients.

Upon termination, you must cease using our services and return or destroy all proprietary materials provided to you. Certain provisions of these Terms, including confidentiality, intellectual property rights, and limitation of liability, survive termination.

Limitation of Liability

To the fullest extent permitted by law, Guest First shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our services, including but not limited to lost profits, business interruption, or loss of data.

Our total liability for any claims arising from our services shall not exceed the fees paid by you to us during the twelve months preceding the claim. These limitations apply regardless of the legal theory on which the claim is based.

Indemnification

You agree to indemnify, defend, and hold harmless Guest First and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising from your violation of these Terms of Service, your use of our services, or your violation of any rights of third parties.

Governing Law and Dispute Resolution

These Terms of Service are governed by the laws of Japan, without regard to conflict of law principles. The Tokyo District Court shall have exclusive jurisdiction over any disputes arising from these Terms or our services.

Before initiating formal legal proceedings, parties agree to attempt to resolve disputes through good faith negotiations. If resolution cannot be achieved through negotiation, either party may pursue mediation or arbitration as an alternative to litigation.

General Provisions

Entire Agreement

These Terms of Service, together with any specific consulting agreements, constitute the entire agreement between you and Guest First regarding the use of our services.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

Waiver

No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms to any affiliate or in connection with a merger, acquisition, or sale of assets.

Contact Information

If you have questions about these Terms of Service, please contact us: